aeroport de luxembourg

FAQ

What rights do I have as a passenger if my flight is cancelled or delayed?

Under EU regulations, air passengers can be entitled to re-routing or a refund of their ticket in the event of a flight cancellation. In some cases passengers can also claim compensation. To find out more information relating to your specific situation please find more information from the ministère de la Protection des consommateurs.

Do you offer Fast Lane services? Is there a way to by-pass the general security queue?

Yes, we currently offer a Fast Lane service, please visit our page here to learn more.

Are all the scheduled flights really flying?

We invite you to refer to your airline directly to check your flight status. Furthermore, you can check the status as well on the flight day on our website here.

Do the regulations from Luxair be the same for all airlines?

No, these information may vary between the airlines. Therefore we invite you to contact your airline directly to get the according information.

Will there be fever measurements?

At the moment there were no instructions of fever measurement given by the ministry, so please pay attention to practice proper respiratory and hand hygiene and follow the instructions of the Ministry of health at gouvernement.lu. Respect and protect others by coughing and sneezing in the elbow etc.

Are there new measures at the security area?

Please pay attention to practice proper respiratory and hand hygiene and follow the instructions of the Ministry of health at gouvernement.lu . Respect and protect others by coughing and sneezing in the elbow etc.

Are all the entrances open?

You can only access via the right main entrance at the side of Starbucks. The other door will be used as an exit. Please follow the direction signs at the airport and keep your distance from other passengers.

Are there restrictions in the airplane?

As the restrictions may differentiate between airlines, we would like to invite you to contact your airline. You can find the airlines’ contacts here.

Is the distance between the passengers guaranteed?

Please follow the signs at the airport. These will safely guide you through the airport. Please note the direction and distance signs, as well as the instructions displayed at the entire airport. Pay attention to practice proper respiratory and hand hygiene. You can help protect yourself and others by respecting an appropriate distance and coughing and sneezing into the elbow. For more information about COVID-19 prevention, please check the Ministry of health’s website at gouvernement.lu.

Are there disinfectants and masks provided to the passengers?

We do not provide free masks at the airport to passengers. For your safety, we have installed hand sanitizers at relevant contact points where handwash is not possible, e.g., at the security check. The automated disinfection dispensers will allow you and our staff to practice good hand hygiene throughout your entire lux-Airport journey. Besides, please pay attention to proper respiratory and hand hygiene and follow the instructions at the airport. For more information about COVID-19 prevention, please check the Ministry of health’s website at gouvernement.lu.

loader left wing loader right wing