FAQ

Parking at Luxembourg Airport

Are there any restrictions on the type of vehicle that can be parked in the lux-Airport car park?

The height clearance of the underground car park is 2.20 m.

Camper vans:
If you are driving a camper van, we kindly ask you to use the outdoor car parks F or G.
You can access them by taking the co-generation plant exit at the roundabout leading to the airport. The car park is on your right.
Click here to view Luxembourg Airports parking rates.

Motorcycle:
Luxembourg airport does not have a closed parking facility exclusively for motorcycles.
Nevertheless, you can leave your motorcycle in the underground car park, on Level -1. Parking space is subject to availability. To enter the parking facility, all you have to do is stand in the middle, in front of the car park barrier. withdraw your ticket and wait for the green button on the terminal to flash. Should you have any problems, kindly call the parking checkout from the terminal.

LPG car:
We regret to inform you that for security reasons, access to the underground car park with an LPG vehicle is prohibited. We kindly ask you to use the outdoor car parks E, F, G or M.

Is it safe/ recommended to leave my car in the carpark while I’m away?

The lux-Airport car parks are not under surveillance at all times, but they are equipped with cameras for remote viewing both day and night. The car parks are laid out especially so that airport customers can park under optimal conditions of security. We must point out, however, that lux-Airport cannot be held liable in case of theft, vandalism or any other act that could cause damage to other cars.

How long can I keep my car parked in the carpark?

The maximum time limit for parking a vehicle at Luxembourg Airport is 6 months.
Should a customer exceed this time limit, their vehicle will be considered abandoned (conforming to article 10 of the modified law of 14 April 1955). Legal proceedings will be initiated to dispose of this vehicle. Handling fees will be chargeable to the owner of the vehicle in addition to outstanding parking fees.

Can I book a parking space in advance?

Yes, you can now reserve your preferred parking lot online at the official Luxembourg Airport Car Park. Choose from different parking options including indoor and outdoor parking and economy parking. Start your journey from Luxembourg airport relaxed and well-prepared.

Who can I contact to make a complaint?

Kindly send your complaint via email or fill out a form at the lux-Airport InfoDesk located in front of the airport check-in counters.

What happens if I lose my ticket?

A fee for lost parking tickets applies. The amount to be paid is calculated on the duration of your stay. If this can’t be determined, a flat rate will be charged.

I have booked a parking space with LuxairTours. Who can I contact if I have any questions?

If you have booked your parking space with LuxairTours, please contact LuxairTours directly if you have any queries or problems. The best way to contact LuxairTours is via the website: https://www.luxairtours.lu/en/contact#/who-are-you

Online Pre-Booking Parking at Luxembourg airport

How do I book a parking space?

It’s as simple as that:

enter the start and end of parking
select parking offer
enter personal data
enter payment data
receive e-mail confirmation with QR code

I have not received a booking confirmation

Please contact our customer service center on +352 2464 4040 or via e-mail [email protected] with your booking ID or full name.

How long in advance can I reserve a parking space?

This depends on the specific product. You can book a parking space up to 6 to 24 hours before the start of the park-time and up to 12 months in advance.

How long is my booking valid?

Your parking space booking is valid from the reserved date/time of entry to the booked date of exit.

I am already on the road and do not have my booking number / QR code with me. Where can I get it again?

You do not need your booking number, only the QR code is required for entry.

Contact us at [email protected] or on +352 2464 4040 and we will resend the booking confirmation to your e-mail address. At the entrance of the booked parking lot, press the call button.

How can I cancel a booked parking space?

Cancellation is possible up to 48 hours (temporarily reduced to 6 hours) before the date and time of reserved car park entry. A processing fee of €10 will be charged. After successful cancellation, you will receive a confirmation by e-mail.

Can I change/re-book the selected car park/parking product?

Yes, if the desired car park/parking product is still available, you can change your booking under “Manage booking”. The new price will be displayed. A re-booking is possible up to 48 hours (temporarily reduced to 6 hours) before the initial reserved car park entry date and time.

Do I receive an invoice for the reserved parking space?

We have sent you an invoice in PDF format directly with the booking confirmation.

Is there a refund if I leave earlier than booked?

The pre-paid booking period is not refunded if you leave earlier than booked.